l444l's Privacy Policy
This document provides a full explanation of how your personal information is collected, stored, and used.
l444l operates a safe and reliable online gaming platform for players in Bangladesh. We believe your personal information is your asset, and it is our responsibility to protect it with the utmost care. This policy clearly explains what information we collect, why we collect it, and how we use it.
2 What Information We Collect
Various types of information are collected from users of the l444l platform. This information is used to improve service quality, ensure security, and meet legal obligations.
Personal Identity Information
Information you provide at registration, such as:
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport number (for verification)
- Residential address
Financial Transaction Information
Information related to deposits and withdrawals, such as:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times
Platform Usage Information
Information related to your gaming activity, such as:
- Play history and preferred games
- Betting patterns and results
- Bonus usage history
- Login times and session information
Technical Information
Information about your device and connection, such as:
- IP address and geographic location
- Browser type and version
- Device type and operating system
- Cookies and session data
3 Use of Collected Information
l444l uses your information only for specific and legitimate purposes. Your information will not be used for any purpose other than those described below without your consent.
Service Delivery & Operations
Your information is used to create and manage your account, process transactions, provide gaming services, and distribute bonuses and rewards. This information is essential to ensure accurate service.
Identity Verification & Fraud Prevention
Information is used to verify your identity, maintain account security, and prevent illegal activity. This is necessary to protect the interests of all users.
Customer Support
Your information is used to resolve your issues quickly and effectively, handle complaints, and ensure satisfactory service.
Service Quality Improvement
Aggregated and anonymised data is used to improve the user experience, develop new games and features, and analyse platform performance.
Communication & Notifications
Contact information is used to send important updates, transaction confirmations, security alerts, and promotional information in accordance with your consent.
4 Cookies & Tracking Technologies
Cookies and similar technologies are used on the l444l platform to improve your experience and maintain service quality.
Essential Cookies
These cookies are essential for the platform's basic operations. They are used to maintain login sessions, provide security protection, and keep core features running. These cookies cannot be disabled.
Analytics Cookies
These cookies are used to understand how you use our platform. The information collected is anonymous and used to improve the service. You can turn these cookies off if you wish.
Preference Cookies
These cookies are used to remember your language, theme, and other preferences. They help keep your experience personalised on future visits. You can turn these cookies off if you wish.
5 Sharing Information with Third Parties
l444l never sells your personal information for commercial purposes. However, in certain specific situations it may be necessary to share limited information with trusted third parties.
Payment Processors
Financial information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer services is shared with the relevant payment processor. These third parties follow their own privacy policies and are required to use your information only for processing transactions.
Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and Ezugi may receive limited technical information to operate their games. This information is used to ensure fair play and maintain game integrity.
Legal Obligations
Information may be provided in response to a valid legal directive, court order, or legitimate request from a regulatory authority. It may be necessary to cooperate with law enforcement agencies in fraud investigations or the prevention of financial crimes.
Business Transfers
User information may be transferred in the event of a change in the entity operating the business, a merger, or an acquisition. In such situations you will be notified in advance, and the new entity will be required to comply with this privacy policy.
6 Data Security Measures
l444l has adopted industry-standard technical and organisational measures to protect your information. Our security procedures are regularly reviewed and improved.
SSL Encryption
All data transmissions are secured through SSL (Secure Sockets Layer) encryption technology. All information exchanged between your browser and our servers is encrypted, making it impossible for third parties to read.
Secure Databases
Your information is stored on secured servers, and only authorised personnel can access it for specific purposes. Multiple layers of security measures are in place to prevent unauthorised access to the servers.
Password Hashing
Your password is never stored in plain text. Passwords are secured using strong cryptographic hashing algorithms, so that no one — not even our staff — can see your actual password.
Access Controls
Staff access to user information is restricted on a need-to-know basis. All access is logged and a system is in place to automatically detect irregular activity.
7 Your Data Rights
l444l believes you should have full control over your own information. You can exercise the rights described below at any time.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide a complete summary of the information stored about you.
Right to Rectification
You have the right to correct any information about you that is inaccurate or incomplete. You can change general information yourself from account settings; contact the support team to change verified information.
Right to Erasure
In certain circumstances you have the right to request that your information be deleted. Please note, however, that some information must be retained for a specified period for legal obligations, fraud prevention, or dispute resolution.
Right to Restrict Processing
In certain circumstances you have the right to request that the processing of your information be restricted. This means we will retain the data but will no longer process it.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format. Contact our support team to exercise this right.
8 Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information.
Account Information
This information is retained for as long as your account is active. Even after account closure, certain information may be kept for a specified period as required by legal and regulatory needs.
Transaction Records
Financial transaction records are retained in accordance with legal and regulatory obligations. After this period, transaction information is securely deleted or anonymised.
Communication Records
Your conversations with customer support are retained for a limited period for service quality review and dispute resolution.
Technical Log
IP logs, session data, and usage statistics are stored for short-term security purposes and are automatically deleted after a set period.
9 Protection of Minors' Information
Age is verified at the time of registration, and any attempt by a person under 21 to create an account is rejected. If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.
If you believe a minor is using our platform, please contact us immediately. To learn more about responsible gaming, visit our Responsible Gaming page.
10 Policy Changes
l444l reserves the right to amend or update this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:
- A prominent notice will be displayed on the platform
- A notification will be sent to your registered email address
- The "Last Updated" date at the top of this page will be changed
- For significant changes, a specified notice period will be given before the changes take effect
If you continue using the platform after the updated policy takes effect, you will be considered to have given your consent to the new terms. If you do not agree to the new terms, you may close your account and request deletion of relevant data through the support team.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is always ready to assist in both Bengali and English.
For data-related requests (accessing, correcting, or deleting information), please contact us from your registered email so we can verify your identity.